Your server keeps asking me for my password?
This can happen in two locations, when logging-in to our system
or while checking your email. Make sure your login name and password
are entered correctly by deleting them and re-typing them carefully.
This will also happen if your account has been suspended or disconnected.
Why do
I keep getting disconnected?
It's easy to blame someone else for this problem, but nine times
out of ten it really is not our fault! The only way to be disconnected
from us is by losing communication between your modem and ours.
Telephone lines are usually the biggest problem. We've all talked
over the phone and heard those 'static' pops and crackles, well
these are lost packets and can cause modems to lose connections.
If you have call waiting on your line this will also disconnect
you if someone 'beeps' through. This can be disabled when you login
by typing *70, (including the comma) in the dialer before our server's
number (see below).
*70, (access number
here)
If you do have excess static on your phone line contact your phone
company and request a free line conditioner. Also, some less expensive
modems don't have the ability to compensate for poor reception and
are generally difficult to keep connected.
Don't be tempted to run a 25 foot phone line extention cord to your
computer. It may be great for the telephone but acts like a long
antennae picking up interference from TVs, vacuum cleaners, radio
stations and the such.
If your home is more than 20 years
old it may be wired with what's called one or two pair level one
phone line that is very susceptible to interference. You may want
to find one of the local wiz kids to make you a level three or five
cable right out to the DMARC.
Once logged on to our server you will not be disconnected intentionally
by us unless you have been idle for 15 minutes or have been online
for 8 hours. In either case you can log straight back on again.
Some sites
I visit cause my system to lock-up?
Providing you haven't upset their Webmaster, it is probably caused
by one of two problems. The first being that your browser's cache
or temporary Internet files folder is full.
Second, some Internet sites utilize Java Applets to enhance their
sites. Unfortunately these can enhance your frustrations too! Basically
the Java is too much for your system or is poorly programmed. This
site uses Java Scripts which do not require an Applet to be loaded.
There is also the chance that your computer is low on resources
and the site you're visiting is demanding too much from your system.
In either of the latter cases, re-booting your system will usually
cure the problem
